DOORS, DOORSETS and WINDOW Units: External Doors: Timber and Tempered Hardboard Internal Doors: Timber and MDF External Window Units
GENERAL CARE:
Timber Joinery must be treated with care and is designed for use in weather protected situations only and should not be exposed to driving rain or direct sunlight or heat.
Exterior timber joinery is not guaranteed to be totally weather proof. It is an accepted industry practise that exterior timber joinery is not 100% wind and rain proof. In locations where extreme weather conditions are found, additional installation precautions should be taken to improve the products performance, which are not considered normal trade practice.
Minor warping or twisting in joinery of up to 6mm can occur and is expected as normal. Shrinkage and or expansion does occur from seasonal changes in temperature and moisture. Variations in colour, texture or grain of timbers are a natural occurrence for which the manufacturer cannot control and are not considered defects.
Natural variations in the colour, texture or grain pattern of the timber are not considered as defects. While all care is taken we cannot guarantee against colour matching. Slight dents can be found on the finished surfaces from general handling. All care is taken to prevent this but these are trade acceptable.
Door leaves must be stored flat prior to hanging.
Joinery is supplied sanded, however additional sanding is required prior to sealing and painting.
Unpainted MDF skins are hygroscopic and can absorb moisture unevenly, causing bowing. Doors must not be stored or hung in damp, or newly plastered areas, and must not be leaned in an unsupported state.
Normal show through of interior cores of doors will not be considered a defect. It is recommended that a low sheen or semi-gloss paint be used to minimise this possibility. It is recommended that when using high gloss finishes that a door with a minimum of 6mm skins is used.
Show through of clashing strips on paint grade doors is normal and is not considered a defect. It is our recommendation that paint grade doors are not clashed.
Joinery should be painted in clean dry conditions prior to installation and exposure to weather, and to ensure 100% coverage and sealing of all surfaces (including sides, tops and bottoms). A complete waterproof skin must be maintained at all times on all edges. The full coating/finish must be applied within 28 days of being sealed. Sealing and finishing must be done with an approved paint, varnish or oil product, strictly in accordance with the paint manufacturer’s recommendation. Seasonal changes in temperature and moisture creates changes in colour, texture and movement. These changes are not considered a defect.
Painting timber joinery in dark colours is not recommended. The warranty is void if dark colours (light reflectant value of 0%-40%) are used especially where the joinery is exposed to heat. Dark colours absorb heat, accelerating timber deterioration, warping and bowing. The joinery must be treated the same to both faces.
Exterior joinery should be painted or sealed with an “oil based” product resilient to UV and following the coating manufacturer’s instructions and advice. A four coat paint system is recommended being one primer coat one undercoat and two topcoats.
When doors are removed for painting it is recommended that they are laid flat.
Regular maintenance to timber joinery should be provided to prevent deterioration. This includes re-coating when wear or breakdown becomes apparent. Re-coats should be applied at an early stage of breakdown to ensure the integrity of the seal is maintained.
Before installing any joinery into an opening created for the purpose, ensure that no structural loading or “sag” will now or in the future be supported by the joinery. The joinery is not designed as “load bearing” and must be fixed permanently true to line, level and plum both vertically and horizontally.
The utility or structural strength must not be impaired by trimming or fitting any products, such as hardware. No more than 5mm may be trimmed. Trimming should be undertaken with caution.
All Door units must be hinged with a minimum of 3 hinges.
Damage can occur during the transporting of Joinery. Wrapping protection is recommended (optional extra cost) to avoid transit damage. NZ Doors (2004) Limited is not responsible for any joinery damaged whilst in transit.
NZ Doors (2004) Ltd assumes no liability under the warranty for the following:
Misuse, abuse, accidental or intentional damage.
Improper maintenance or installation.
Unauthorised repair or modification following delivery from the manufacturer.
If installed in an exposed site without suitable overhead protection (min 1.2m) (including OUT opening doors).
If exposed to driving rain, long periods of direct sunlight (5 hours or more) or heat (including heat pumps, gas heater, fireplace, under floor heating etc.).
If the moisture content of the timber falls below 9% or exceeds 18% (due to improper storage facilities etc., or adverse moisture conditions after hanging e.g. saunas, steam rooms etc.).
If dark colours (light reflectant value of 0%-40%) are used.
If the joinery is not sealed on all six sides prior to installation, and had its full coating/finish applied within 28 days of being sealed.
If MDF cavity slider door leaves are manufactured without the multiple steel/ box section aluminium inserts.
Note: Doors exceeding 2400mm in height and/or 1200mm in width are manufactured at clients own risk and are not guaranteed against bowing or warping. TOLERANCES: +/- 6mm for bowing or twisting in the door itself, +/- 3.0mm for squareness (maximum difference between the diagonals), + /- 1.5mm for length, width or thickness.
GUARANTEE OF WORKMANSHIP These products are warranted to be of good material, workmanship and free from defects which render them unserviceable or unfit for the use for which they were intended. All Joinery must be inspected upon arrival onsite for any defects and all claims notified to NZ Doors (2004) Ltd within 24 hours of delivery. If the joinery is installed it is deemed accepted by the customer. Any claim relating to clearance margins or general joinery quality will not be accepted.
Where the joinery is faulty and meets our guarantee:
NZ Doors (2004) Ltd agrees to repair or replace at its option, unfinished and in the form originally supplied, any joinery found to be defective within the meaning of the warranty. This warranty shall be limited to the repair or the replacement of the faulty joinery only and excludes any costs involved, painting, or any other incidental or related charges. Any costs of repairs or replacement without the written consent of NZ Doors (2004) Ltd will not be accepted.
NOTE: NZ Doors (2004) Limited will not assume responsibility for joinery which become defective due to the failure to follow the conditions contained in this warranty, or for hazards of shipment or storage, after the doors leave the control of NZ Doors (2004) Limited.
TERMS OF TRADE: As per your application for credit or contact us.
PAYMENT TERMS: 20TH OF THE MONTH FOLLOWING DATE OF INVOICE- excluding cash sale accounts Delivery discrepancies or damage to be notified to NZ Doors within 24 hours of receipt of goods. No claims will be accepted after this period. Quotes valid for 30 days from quotation date. NZ Doors reserves the right to alter the quoted price after the expiry of this period, or earlier upon confirmation of the order specifications. All prices quoted exclude freight and GST unless otherwise stated. A 50% deposit is required on all CASH SALE jobs and the remainder paid prior to delivery. The customer shall be liable for all costs of collection and any legal fees incurred by NZ Doors (2004) Limited in recovering any amount outstanding.
CREDIT APPLICATION: If you would like to download a credit application please click here.
